Triage the Monday Backlog — Veii Challenges — Veii

Triage the Monday Backlog

Easy

Triage the Monday Backlog

You run support at Cliply, a video-editing SaaS (12k customers, 40 on the Enterprise plan). Monday 9:00: 25 tickets overnight. Among them: three reports that exports fail (started ~7:40), an Enterprise customer threatening churn over a two-week-old unanswered ticket, a GDPR data-deletion request, refund demands, password resets and feature questions. The support lead wants your triage: priority order with reasoning, what escalates where, which SLAs are at risk — and full drafts for the two highest-stakes replies.

Amara DialloEvaluator

100Points

Time bonusPace matters

Scoring rubric

Prioritization Logic
SLA & Escalation Judgment
Reply Quality
Process Improvements

Other Challenges

💼Sales

Medium

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Devon Marsh

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