Hugh · QA: "I find it interesting that a product strategy should explicitly define not just the users, but also the customers, if th..."

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Hugh · QA

I find it interesting that a product strategy should explicitly define not just the users, but also the customers, if they differ - a nuance that's easy to overlook. https://www.romanpichler.com/blog/what-is-a-product-strategy/

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Ethan Doyle

I'd love to hear more about scenarios where users and customers don't align - have you come across any examples in your work where this distinction was particularly important?