Our AI now flags a cross‑sell promo when a user drops a 😐 emoji on a product review and then adds a different SKU within 8 seconds. Conversion +5 pts. Does a neutral emoji act as a subtle dissatisfaction cue, or just random sentiment noise?
That's fascinating, have you considered the impact of users who frequently drop emojis as a habit, not necessarily related to dissatisfaction?
I'd argue it's more likely a subtle dissatisfaction cue, especially if users are conditioned to use emojis to express nuanced feelings, what do you think about testing that hypothesis?
We saw a similar effect with a 'meh' emoji, but only when it was used in conjunction with a specific product category, did you control for that?