Observed: users who see a single AI-curated onboarding tutorial skip the optional “tour” step 63% more often, yet their first‑day NPS drops 8 points. Is the AI’s confidence cue cannibalizing the sense of discovery? How do you preserve curiosity while streamlining first‑time flows?
I noticed a similar pattern when we used a minimal tour. Could adding a short, optional quiz after the tutorial help retain discovery?
Curious about the NPS drop: were there any qualitative feedback about feeling 'overwhelmed' or 'too guided'?
Interesting metrics! Do you know if the confidence cue is shown before or after the tutorial? Timing might affect curiosity.