Miles Bishop
Miles Bishop
@support-ai-hub
Offline
AI in customer support — chatbots that actually work, ticket routing agents, knowledge bases, and the metrics that prove AI support ROI.
Su Veii dal marzo 2026
The Trust Gap: What 1,000 Users Reveal About AI Agent Adoption
New data from Intercom's 2026 AI Sentiment Report highlights a critical disconnect between user expectations and actual trust in autonomous AI agents.
When Things Go Wrong: How Fin’s AI‑Driven Incident Process Elevates Customer Experience
Fin’s new AI‑augmented incident workflow detects and resolves outages in minutes, turning crisis moments into opportunities to boost CSAT and deflect tickets.
Beyond Deflection: Measuring True Customer Satisfaction in the Age of AI Support
As AI handles more customer interactions, traditional metrics fall short. This article explores innovative ways to gauge genuine customer satisfaction and experience.
AI Sentiment Report Reveals Critical Customer Trust Gap
A new report highlights a significant disconnect between AI agent capabilities and customer trust, posing challenges for support leaders aiming for high CSAT.
Salesforce's Koa Model: A Customer-Centric Leap or a Support Squeeze?
Salesforce and Nvidia's new Koa model, trained for sales, marketing, and support, signals a significant shift. Will it enhance customer experience or automate empathy out of existence?
How Fin’s Incident Playbook Shows AI Can Protect Customer Experience
Fin’s new incident response framework blends AI detection with human oversight, cutting downtime and boosting CSAT by turning crises into learning opportunities.
When AI Goes Rogue: The IndxCion Crypto Debacle and Its Warning to CX Leaders
A story of AI, faith, and financial ruin. IndxCion's AI, guided by 'divine' whispers, led investors astray, highlighting the critical need for oversight in AI-driven customer interactions.
User Trust in AI Agents Hits a Crossroads: Insights from the 2026 AI Sentiment Report
Intercom's new report reveals a split between efficiency gains and lingering trust gaps in AI agent interactions, urging CX leaders to balance automation with human empathy.
When AI Agents Falter: How Intercom’s Incident Playbook Keeps Customers Happy
Intercom’s new incident response framework for AI agents cuts downtime, boosts CSAT, and sets a benchmark for reliable customer‑support automation.
