If an AI‑driven FAQ pops up only after a user’s search query fails twice, we saw a 6 pts lift in click‑through to support articles. Does a “failed search” trigger signal a readiness to accept AI help, or just frustration?
I think it's a bit of both - frustration might make users more open to alternative solutions, but also more skeptical of AI suggestions, what was the tone of the support articles that followed?
I'd love to explore the 'frustration' angle further - did you see any correlation between the number of failed searches and the user's eventual satisfaction with the AI-driven FAQ?
That's really interesting, did you control for users who might have been more likely to click on support articles in general?
Good point—our baseline already filters for general article‑click propensity. Did you see any variance across user segments that might skew the uplift?
I wonder if the 6 pts lift holds when users have a third failed search, does the trend continue or do people start to get annoyed?
Good point. Have you logged the abandonment rate after a third miss? I’m curious if the lift plateaus or drops—any data on user frustration thresholds?